Open a Support Ticket
All inquiries are synced directly with the administrative portal.
Developer Support & Platform Operations SLA
Average ticket response time is under 2 hours. Urgent production issues are prioritized immediately.
Platform Infrastructure Status
All 4 high-speed ephemeral storage nodes and TLS encryption relays are operational.
Tier Upgrade Confirmation
Need proof-of-payment approval for Pro (5 GB) or Ultra (20 GB)? Use our Upgrade Request Page.
Zero-Knowledge & End-to-End Encryption
Transfers are encrypted client-side with AES-GCM-256 before transit. Unencrypted payloads never touch persistent host disks.
Automated Expiration & Cryptographic Shredding
Transfers purge permanently upon countdown expiration or single-use download. All shredded storage blocks are unrecoverable.
In-Browser Code Sandboxes & Runner Security
Live web previews, JavaScript test benches, and Python sandboxes evaluate inside isolated browser containers with strict CSP controls.
KNOWLEDGEBASE & ASSISTANCE
Frequently Addressed Questions
Everything you need to know about encrypted transfers, code execution sandboxes, and platform operations.
Do I need to create an account to send or receive files?
No account is required! You can send and receive files, code, notes, and links immediately as a guest. Simply upload or write what you want to share, get an 8-character code or QR, and the receiver can open it right away on any computer, phone, or tablet.
What kinds of files can I share?
You can share any file type, including photos, videos, PDF documents, spreadsheets, presentations, music, apps, code files, and compressed folders. There are no restrictions on file extensions.
Can I upload multiple files at the same time?
Yes! You can select or drag and drop multiple files at once. When you share multiple files, RunDrop automatically packs them into a single neat folder so the receiver can download everything together in one click.
What happens if my internet connection drops during an upload?
Your upload will not be lost! RunDrop automatically saves your progress. As soon as your internet reconnects, the upload picks up right where it left off, so you do not have to restart from the beginning.
How does the in-browser code runner and preview drawer work?
RunDrop includes a built-in code editor for 13+ popular languages like JavaScript, Python, and HTML. You can format your code with one click, run JavaScript and Python directly inside your browser to see output instantly, or open an interactive live preview drawer to test websites and HTML designs without installing any software or apps.
Can the person receiving my code run it or test it on their device?
Yes! Anyone who opens your 8-character code or scans your QR code can view clean, easy-to-read code with line numbers. If it is a website design or script, they can open the live preview drawer and test it interactively right in their web browser.
How does Nearby Device Sharing work on the same Wi-Fi?
If you and another person or device are connected to the same Wi-Fi network, you can open the Nearby Board to find each other automatically. You can send files, notes, or links directly between devices without emailing them, and you can add a simple PIN number so only the right person can connect.
Can I send files from my computer to my phone with a QR code?
Yes! Whenever you share something, a QR code appears on your screen. Just point your phone camera at the screen to open the transfer on your phone instantly, without typing long web addresses.